Frequently Asked QuestionsQ: How many people will there be on tour?
A: We limit each tour to a maximum of eight participants, plus your guide. On the Off-road Adventurer tour there is a maximum of three participants, plus your guide.
Q: What if I have a group of more than eight people wanting to do a tour?
A: We will schedule a tour date specifically for your group.
Q: How do I book a tour space?
A: Go to our Reservations page and book online.
Q: How can I pay for my tour?
A: For your tour deposit we accept payment through our PayPal account. If you do not have a PayPal account it is still possible to pay without opening a new account, using accepted credit cards. Depending on your location these cards may be Visa, Mastercard, Discover, and American Express. Payment for the balance of the tour fee is accepted by internet bank transfer, International Money Transfer, PayPal, or Moneybookers.
Q: When is payment required?
A: At least 90 days before the tour commencement date. Bookings made closer to the tour date than these times need to be paid for upon confirmation of your tour space.
Q: What is included in the tour fee?
A: At the bottom of each itinerary you will find a list of Inclusions and Exclusions.
Q: Do I need travel insurance?
A: As this is not included in the tour fee we strongly recommend that you purchase your own personal travel insurance.
Q: What if I have special dietary requirements?
A: Please contact us to discuss this. We will try to meet your requirements where possible.
Q: How fit do I need to be?
A: As most of the tours involve some hiking, while carrying your camera bag, we recommend a moderate level of fitness. For example, when we do the guided walk on Fox Glacier there is an uphill hike, over uneven ground, for one hour to get onto the glacier. Please contact us if you wish to discuss your suitability for any of the tours' activities.
Q: Are your tours suitable for people with special needs (i.e. wheelchair)?
A: We are only able to cater for clients with special needs on an exclusive tour.
Q: Do I need to exchange money before arriving in NZ?
A: No. Most banks in each town we pass through have a Bureau de Change.
Q: Can I use my credit card in NZ?
A: The most commonly accepted cards in NZ are Visa and Mastercard. Bankcard, Diners Club, American Express and JCB are also accepted but not as widely. Savings account cards that are connected to networks such as Maestro, Cirrus and Plus can be used at most ATMs (Automated Teller Machines) to withdraw cash. You will need to contact your bank regarding this.
Q: Should I buy my film in NZ to avoid possible damage through airport X-ray machines?
A: Film prices are very high in NZ compared to most other countries. Also, only major cities have stores that stock a full range of films. We recommend that you bring film with you in your carry-on luggage and ask airport authorities to hand-check it.
Q: Should I arrive in NZ a day or two prior to the start of the tour to recover from jetlag?
A: If you are travelling from the UK, US, Europe or Asia we highly recommend arriving in NZ at least one day before the tour begins so that you are refreshed and ready to go.
Q: Can you arrange accommodation for me pre and post-tour?
A: Yes. Simply check the appropriate boxes on the reservation form.
Q: Can I bring my non-photographer partner with me?
A: Yes. Partners are most welcome.
Q: I am travelling by myself. Can I share a room with someone else so that I don't have to pay the single supplement fee?
A: Where possible we will pair you up with another tour member of the same sex. Please check the appropriate box on the reservation form. Please note that if no roommate is available then the single supplement will apply.
Q: How much luggage can I bring with me?
A: We allow one travel case, one camera bag and one tripod per person.
Q: What should I bring?
A: Prior to your arrival in New Zealand we will send a checklist of suggested items to bring depending on the season.
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